Terms of Service & Liability Disclaimer

Services Provided

Mad Bones Services LLC provides Towing, Vehicle & Trailer Transport, UTV - Golf Cart -Atv etc. Transport, Roadside Assistance, Accident Recovery, Machinery Hauling, Private Property/Trespass Tow-Aways and Police Towing services in Pulaski and throughout Central NewYork. All services are performed at the request of the customer, and by requesting service, you agree to these terms.

Payment & Fees

Payment is due upon completion of service unless prior arrangements are made. Accepted payment methods are cash, card, or approved electronic payment. Additional fees may apply for storage, long distance transport, heavy recovery, specialty equippment use, or holiday/after hours. Storage fees begin when the vehicle is delivered to our lot.

Limitation of Liability

While Mad Bones Services LLC takes every precaution to ensure the safe handling, transport and recovery of vehicles and equipment, towing and recovery involves inhernt risks. We are not Responsible for:

-Pre-existing damage to vehicles or cargo.

-Mechanical or electrical failures discovered after towing.

-Personal property left inside vehicles.

Our Transport Vehicles are designed to operate on maintained, hard surface roadways. (asphalt,concrete,packed gravel) If a customer directs our truck to leave a maintained roadway to load/unload or perform a recovery, The CUSTOMER assumes all financial and legal responsability, in the event our vehicle becomes stuck or incapacitated due to off-road ground conditions, the CUSTOMER is responsible for all associated tow-out, recovery, or repair costs. Furthermore Mad Bones is not liable for any ground disturbances, tire ruts, or property damage cause by the weight of the truck and payload under CUSTOMER direction.

Liability for any damage or injury caused by negligence on our part is limited to the value of the service performed.

Vehicle Storage & Release

Vehicles stored at our facility are held at the owners risk. Release requires proof of ownership, Valid registration, insurance and license and payment of all fees, including towing and storage charges.

Saftey & Compliance

All Mad Bones Services LLC operators are fully licensed, insured and DOT compliant. Customers are expected to provide accurate information about the vehicle and cooperate with operator instructions for safe handling and road-side safety.

All standard, non-emergency Transport - including machinery, sheds, trailer homes,and specialty vehicles - must be scheduled during standard business hours and conducted during daylight hours. Clear visibility is non-negotiablefor inspecting rigging, navigating tight sites, and ensuring a completely damage free delivery. Emergency situations are exempt from standard hours, if you are stranded, broken down, or stuck in a ditch, forget the clock. Mad Bones will come rescue you anytime day or night. Call us and we're on our way!

Privacy Policy

Any personal information collected for service requests or billing purposes will be stored securely and not shared with third parties without consent, except as required by law.

Photo & Media Release

By using our services, you consent to the potential use of photos or videos of vehicles or jobs performed for marketing and promotional purposes, unless otherwise requested in writing.

Right to Refuse Service

Mad Bones Services LLC reserves the right to refuse service for unsafe conditions, illegal situations or when proper payment cannot be arranged.